Key Responsibilities

• Provide Level 2 support for Windows Server environments (2016/2019/2022) in cloud and hybrid infrastructures.
• Perform patch and vulnerability management for VMware and Windows servers.
• Install, configure, manage, and harden VMware infrastructure components including ESXi and vCenter.
• Troubleshooting complex operating systems and VMware-related issues.
• Support Azure cloud administration, ensuring system scalability, reliability, and security.
• Conduct regular system health checks, performance monitoring, and capacity planning.
• Remediate security findings from Web Penetration, Infrastructure Penetration, and Vulnerability Management System (VMS) reports.
• Manage and maintain Microsoft Active Directory and IIS configurations.
• Monitor and maintain Service Level Agreements (SLAs), document configurations, and provide periodic system reports.
• Assist with backup and recovery operations using enterprise-grade tools.
• Participate actively in incident, problem, and change management processes following ITIL best practices.
• Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.
• Experience with Citrix administration is an added advantage.

Work Experience & Certifications

• Minimum 5 years of experience in Windows Server administration.
• Strong understanding of on-premises and cloud infrastructure (Azure) and virtualization technologies (VMware).
• Hands-on Azure administration experience preferred.
• Proficient in PowerShell scripting and automation.
• Experience with monitoring tools such as SolarWinds.
• Sound knowledge of the ITIL framework and service management processes.
• Excellent analytical, troubleshooting, and communication skills.
• Relevant certifications such as MCSA, Azure Administrator, or VMware VCP are highly desirable.