We are seeking a CRM Support Technician to manage and handle support tickets raised by business users. The ideal candidate should:

1. have good communication skills

2. be efficient at resolving user issues

3. be good at tracking and following up on old issues

4. be willing to learn and understand the system better

Accountabilities, responsibilities and main duties:

Job responsibilities

• Level 1 Support for our MS Dynamic CRM
• Manage support tickets in our ticketing system
• Troubleshoot user issues and provide workarounds for known issues
• Escalate complex issues to level 2 support or vendors
• Track escalated tickets and follow up with users to close tickets within SLA
• Developing and running daily/weekly scripts to clean data in CRM
• Generating Advanced Find reports for users
• Any other ad-hoc duties assigned

Technical requirements:

• Experience in MS Dynamics CRM
• Experience in .Net, C#, and SQL scripts
• Experience with MS PowerAutomate is preferred
• Basic experience using development tools like Postman & GitHub is preferred
• Basic experience with Web Servers like IIS and Nginx is preferred
• Basic experience with JavaScript, jQuery, HTML & CSS is preferred

Snapshots of our ideal candidate:

• Possesses minimum Degree in IT or Computer Science
• 5 years' work experience
• Strong analytical and problem-solving skills
• Able to work with in a team and individually
• Possess a can-do attitude and takes initiatives for changes
• Have a customer centric attitude to help resolve problems promptly
• Able to work under stress and stringent timelines