Deskside Support Engineer / L1 support/ Central
ALPSOFT TECHNOLOGIES PTE. LTD.
4 hours ago
Posted date4 hours ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringResponsibilities:
Requirements
- Provide on-site and remote support to end-users by troubleshooting and resolving IT-related hardware, software, and network issues on laptops, desktops, and related peripherals.
- Perform system installations, migrations, upgrades, and technical troubleshooting.
- Address and resolve after-hours issues when required.
- Take ownership of technical problems and collaborate with the team to resolve more complex issues (Level 1 support).
- Participate in the service ticketing process, including task assignment, tracking, and scheduling.
- Follow established SOPs to perform duties and escalate issues to Level 2/3 support when necessary.
- Deliver helpdesk support through phone, email, and remote access tools.
- Document troubleshooting procedures and resolution steps accurately.
- Assist in delivering customer training sessions when needed.
Requirements
- ITE or Diploma in Information Technology from a recognized institution.
- 1-2 years of experience in an IT support role.
- Strong communication skills, with the ability to interact professionally with diverse users in person, over the phone, and in writing.
- Practical experience in troubleshooting and problem analysis.
- Ability to plan, organize, and prioritize tasks independently.
JOB SUMMARY
Deskside Support Engineer / L1 support/ Central
ALPSOFT TECHNOLOGIES PTE. LTD.
Singapore
4 hours ago
N/A
Full-time
Deskside Support Engineer / L1 support/ Central