Operation Support Engineer
FPT ASIA PACIFIC PTE. LTD.
14 hours ago
Posted date14 hours ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringKey Responsibilities
Required Qualifications Essential Requirements
Preferred Experience
- Contribute to implementing data-driven approaches to inform field operations and technical decisions that contribute to providing feedback to project managers and technical leads
- Accountable for conducting site assessments and technical evaluations to inform operational improvements
- Contribute to setup and configuration of infrastructure, tools, technical environments, cloud infrastructure, and platform services
- Contribute to automating field processes through scripting and pipeline development
- Contribute to identify and assess field operational risks, propose and/or implement mitigation strategies (including safety protocols and incident management processes)
- Accountable for audit support activities, including extraction of evidence and documentation for compliance requirements
- Manage and fulfil service requests, assessing technical impact and resource requirements
- Accountable for provisioning and configuration of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions through Infrastructure as Code (IaC) tools and frameworks
- Contribute to configuring and managing middleware components within cloud platforms
- Contribute to developing and maintaining automation scripts for field operations, cloud deployments, and platform configurations
- Contribute to implementing CI/CD pipelines, eg. SHIP-HATS for field service delivery, infrastructure management, and middleware deployment
- Accountable for implementing standards through HSS processes and frameworks from Engineering Practices
- Contribute to deployment and configuration of mandated solutions, including ABLR, CAMS
- Contribute to ensuring field operations align with security and hosting requirements
- Contribute to drive client satisfaction and service adoption by engaging customers, collecting feedback, and resolving technical queries to inform service iterations
- Contribute to compliance monitoring and evidence collection to support audit, regulatory, and requirements
Required Qualifications Essential Requirements
Preferred Experience
- Working experience in Managed Services for infrastructure (on-premise/Cloud)
- 3 to 5 years working experience in BAU field operations including routine maintenance, monitoring, change management, and operational support activities
- Working experience with managed services delivery models, frameworks, and operational excellence methodologies
- Working experience with BAU operations including operational reporting, and routine maintenance activities
- Working experience with managed services commercial models, SLA structures, and performance measurement frameworks
- Problem-solving abilities and innovative thinking with experience in data-driven decision making
- Ability to communicate well and technical writing skills to conduct user research
- Working experience in leading and managing technical teams, eg. field engineers is an advantage
- Cloud infrastructure and services expertise in AWS, Azure, Google Cloud
- Working knowledge with infrastructure automation and scripting capabilities (e.g., Terraform, Ansible, Python)
- Working knowledge with DevOps practices
- Site Reliability Engineering (SRE) practices and operational excellence methodologies
- Hands-on SG-TechStack products working experience (StackOps, SHIP-HATS)
- Ability to gather customer requirements for analysis to contribute to business case development
- Multi-site field operations experience
JOB SUMMARY
Operation Support Engineer
FPT ASIA PACIFIC PTE. LTD.
Singapore
14 hours ago
N/A
Full-time
Operation Support Engineer