Job Description

We are looking for a dedicated Installation & Service Technician to join our team. You will be responsible for on-site installation, maintenance, and customer service for our household and commercial water purifier systems.

Responsibilities:

1. Installation & Commissioning

• Perform on-site installation and commissioning of water purifier systems.
• Ensure all work meets technical and safety standards.

2. Maintenance & Repair

• Diagnose equipment issues and perform repair work.
• Conduct scheduled maintenance and filter replacement services.

3. Customer Service

• Provide product usage guidance and answer customer enquiries.
• Handle basic customer complaints to ensure customer satisfaction.

4. Work Order Management

• Receive service orders via internal system and complete tasks promptly.
• Record service details accurately and report product quality issues.

5. On-site Coordination

• Conduct site assessments and propose simple installation plans.
• Assist the team with larger installation projects when required.

Requirements

• Experience in home appliance installation, plumbing, or electrical work preferred.
• Candidates with Plumbing/Electrician certifications will have an advantage.
• Basic communication skills in English and Mandarin to liaise with Chinese-speaking customers.
• Able to work under flexible schedules; owning a motorcycle/transport is an advantage.
• Strong learning attitude, responsible, and able to work independently and in a team.
• Comfortable with light physical work and able to work at height (below 5 metres).

Benefits

• Fixed salary (includes transport & meal allowance).
• Single rest day per week, with paid annual leave, medical leave, and public holidays.
• Team activities and performance-based opportunities for overseas training.