As part of our Customer Support team, you'll play a key role in ensuring an exceptional customer experience: answering questions clearly, resolving issues efficiently, and making every interaction positive and professional.

In this role, you will:

• \tProvide first-line support for all Bizzdesign solutions.

• \tLog and track all customer requests and interactions in our help desk system.

• \tOffer introductory guidance, such as explaining product manuals or key features.

• \tTroubleshoot issues and follow up with customers via email, chat, or phone.

• \tEscalate unresolved requests to internal teams or the Product team when needed.

• \tKeep customers informed with accurate and timely updates on open cases.

• \tUse and contribute to our Knowledge Base to accelerate resolutions and share expertise.

• \tSupport continuous improvement by conducting post-mortems when requested.

Why is this role for you?

• \tYou're naturally curious and love helping people.

• \tYou enjoy solving software challenges and can explain technical details in a clear, friendly way.

• \tCustomers trust you because you're reliable, responsive, and always ready to go the extra mile to ensure their

success.

Who are you?

• \tYou have experience in a customer-facing support role, with a passion for helping users solve technical

challenges.

• \tYou're fluent in English, both spoken and written, and communicate clearly and confidently.

• \tYou hold a degree in IT, Computer Science, or a related field.

• \tYou're skilled at diagnosing and troubleshooting technical issues and have a solid understanding of computer

systems and software.

• \tYou're familiar with help desk tools such as Zendesk, Jira, or Salesforce.

• \tYou're a natural problem-solver, organized, and always eager to learn new technologies.

• \tYou hold (or are working toward) a Microsoft certification, which is a plus.