• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects and Tech refresh

To deliver best service and with high client retention

Required Skills and Qualifications

• Technical Proficiency: Understanding of Windows operating systems, hardware, software, and networking. Experience with Windows/Linux/Mac OS environments is essential.
• Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve technical issues effectively.
• Communication Skills: Excellent verbal and written communication skills to explain complex concepts to non-technical users.
• Customer Service Orientation: Ability to provide prompt, courteous, and professional customer service.
• Educational Background: A bachelor's degree in computer science, IT, Telecom, or a related field is typically required.