Department Description

Global Technology & Engineering department (GCOO/GTE) includes all the IT infrastructure resources of Société Générale and its subsidiaries (Crédit du Nord, Franfinance, etc.) in France and abroad.

GTE' mission is to provide the Group's business divisions with secured infrastructure services. This translates into offers, service levels and costs tailored to the internal customers' needs such as hosting businesses' applications, workstations, collaborative services, network and telephony.

GTE aims to ensure the Information System (IS) production quality level and to respond to Group business needs for the set-up of new infrastructure services.

GTE is the entity that provides infrastructure services for the entire Société Générale group. It provides the bank with IT production and plays the role of IT infrastructure department.

Principal Responsibilities:

• \tProvide L1/L2 technical support for front, back office, and support functions.

• \tLead or coordinate regional and local infrastructure projects (e.g., device refresh, OS migration, office moves).

• \tOversee local contractors and vendors, ensuring compliance with SLAs, KPIs, and service quality standards.

• \tMonitor and report on end-user satisfaction, proactively identifying areas for improvement and driving service excellence.

• \tManage vendor relationships, procurement processes, and contract reviews in alignment with SG global standards.

• \tOversee IT asset lifecycle: provisioning, tracking, decommissioning, and replacement.

• \tSupport Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.

• \tCollaborate with global and regional teams on incident and change management.

• \tMaintain and enhance documentation, knowledge base, and user training materials.

• \tAct as a bridge between technical teams and business users, ensuring alignment and communication.

• \tContribute to continuous improvement of IT services and user experience.

PROFILE

Education & Experience:

• \tBachelor's degree in IT, Business Administration, or related field.

• \t3-5 years of experience in IT support, infrastructure, or operational risk.

• \tPrior experience in a banking or financial services environment preferred.

• \tFamiliarity with SG systems, tools, and governance processes is a strong advantage.

Technical Skills:

• \tProficient in Microsoft technologies (Windows, Outlook, Teams, SharePoint).

• \tWorking knowledge of Active Directory, SCCM, DNS/DHCP, and basic scripting.

• \tExperience with collaboration tools, video conferencing, and remote support.