Application Support Engineer
NUBITEL TECHNOLOGY PTE. LTD.
4 hours ago
Posted date4 hours ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringApplication Support Engineer
Job Responsibilities
Job Requirements
Job Responsibilities
- Gather, analyse and document users' requirements.
- Analyse data, system logs and provide feedback to Product Manager for product improvements.
- Troubleshoot issues and perform timely recovery during incident.
- Act as a Point of Contact for Business-As-Usual service management, familiar with the unique business processes and needs of the customer(s).
- Track and facilitate the resolution of tickets to ensure that Key Performance Indicator's established in Service Level Agreements (SLA) with customers are met.
- Submits Incident/RCA Report, working with Product Teams to perform root cause analysis to identify repeating patterns and propose measures to prevent recurrences.
Job Requirements
- Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent.
- Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Openness to learn and adapt to new technologies and software applications.
- Strong attention to detail and a proactive attitude towards problem-solving.
- Passion for technology and a desire to grow and develop in the field of application support.
- Individuals with little or no experience are encouraged to apply; training will be provided
JOB SUMMARY
Application Support Engineer
NUBITEL TECHNOLOGY PTE. LTD.
Singapore
4 hours ago
N/A
Full-time
Application Support Engineer