Responsibilities:

• Provide Level 2/3 IT network security operations support

• Respond to incident calls and ensure the SLA to our clients is met

• Perform changes to the network in-line with the organization's Change Management processes

• Ensure compliance to policies, processes and standards, both internal and clients' organization

• Prepare network analysis reports, including findings with analysis

• Participate in regular operations review meetings, including operational issues, tickets review etc

• Participate in projects/activities to support improvement initiatives

• Conduct proper handover from the project team to operations after commissioning of projects.

• Conduct internal training and/or knowledge transfer to team.

• Update operations documentation (technical, CMDB, etc).

Requirements:

• At least 5 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN)

• Diploma or Degree in Engineering, IT or its related field.

• Minimum Cisco CCNP certification

• In-depth knowledge of network routing and switching technologies and protocols

• Knowledge of network security, load balancing and optimization technologies

• Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, Palo Alto/Checkpoint/Fortinet firewall and Splunk is preferred.

• Ability to work in a multi-cultural team

• Good communication skills both written and verbal.

• Ability to prioritise work & multitask

• Analytical and possess good troubleshooting skills.

• Willing to work in extended hours and perform standby duty after office hour

• Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)

Network & Security - CyberArk, Solarwinds , Splunk , RSA , Tenable , Trend Micro , Generic , F5