Job Description

• Provide first-level (L1) technical support to end users via email, remote, and onsite assistance.
• Troubleshoot and resolve hardware, software, and network-related issues on desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Manage user accounts, password resets, and access rights (e.g., Active Directory, Microsoft 365).
• Perform patch management and routine updates for Windows and third-party software.
• Support IT onboarding and offboarding activities in line with compliance standards.
• Maintain and update IT asset inventory, ensuring timely replacements when required.
• Escalate unresolved or complex issues to senior IT staff or vendors.
• Maintain accurate documentation of tickets and resolutions while delivering excellent user support.

Key Skills & Qualifications

• Experience: At least 2 years of experience in desktop support or IT helpdesk is often required.
• Technical Knowledge: Basic understanding of Windows Operating Systems, Microsoft Office Suite, and fundamental networking concepts.
• Communication: Good communication skills to interact effectively with users.
• Problem-Solving: Strong ability to troubleshoot and find solutions to IT challenges.

Requirements

• Nitec / Higher Nitec / Diploma in Information Technology, Computer Science, or a related field.
• 1-2 years of IT or desktop support experience.
• Good understanding of Windows OS, Microsoft Office / 365, and basic networking.
• Familiarity with IT systems and hardware troubleshooting is a plus.
• Strong communication skills, problem-solving ability, and a customer-focused mindset.
• Some maintenance and upgrade activities will be performed after office hours to ensure minimal impact on business operations
• Able to work independently as well as part of a team.

Benefits

• Annual Leaves (capped to 18-days)
• Compassionate Leaves (capped to 3-days)
• Marriage Leave (3-days)
• Birthday Leave (1-day)
• Examination Leave (2-days)
• Off-In-Lieu to credit if Public Holiday falls on a Saturday.
• Covered with Insurance (Group Hospitalization & Surgery, Group Term Life, Group Personal Accident & FWMI only)
• Staff referral program fee of $500.00 for every successful referral (subjected to company's terms and conditions).
• Salary increments after successful confirmation based on individual's performance.
• 1-hour early release on a first and second Friday (max of 2-hours), if achieve the monthly target.
• Performance bonus.
• Monthly Commission: On top of basic salary, commission is applicable only to staff who achieve their targets. The commission rate is based on a tiered structure.

5-days' work

Nearest MRT: Expo (walking distance within 5 minutes)