Job Summary

The IT Operations Technician provides day-to-day technical support and ensures smooth operation of the company's IT infrastructure. This role involves troubleshooting hardware, software, and network issues, maintaining systems, and assisting staff with IT-related concerns.

Key Responsibilities

• Provide support for company desktops, laptops, printers, and other peripherals.
• Troubleshoot and maintain routers, firewalls, access points (Unifi), and basic network connections.
• Administer and monitor CCTV systems and company database systems.
• Perform routine IT maintenance, updates, and backups.
• Assist in network administration and troubleshooting connectivity issues.
• Ensure IT security compliance on desktops and company systems.
• Document incidents and resolutions, escalating issues as needed.
• Monitor and maintain IT systems, networks, and servers to ensure optimal performance.
• Provide first-level technical support to staff, resolving hardware, software, and network-related issues.
• Install, configure, and update workstations, laptops, printers, and other IT equipment.
• Perform routine system backups, patching, and preventive maintenance.
• Manage user accounts, access rights, and passwords in accordance with company policies.
• Document incidents, resolutions, and changes for tracking and reporting purposes.

Job Requirements

• Diploma or Bachelor's in IT, Computer Science, or related field.
• 1-3 years of IT support or network administration experience.
• Knowledge in Windows Server basics (user management, updates, backups).
• Familiarity with routers, firewalls, and access point configuration.
• Experience in troubleshooting hardware/software, CCTV, and business applications.
• Strong problem-solving and communication skills.
• Knowledgeable in MySQL Database, and basic PHP development (Laravel)
• Knoweldgeable in routersm firewall and peripherals troubleshooting
• Knowledgeable in Network Administration and Maintenance
• Knowledgeable in configuring, tuning, maintaining, monitoring and installing Windows Server 2019 Datacenter server
• Administer physical servers, virtual machines (Hyper-V). Administer Access Points (Unify)
• Administer PFsense Firewall (Community Edition), CCTV, GL Machines, desktops and database system

We regret that only shortlisted candidates will be notified

Interested applicants please send your updated resume to noga.lim@peopleprofilers.com

Noga Lim Wei Loong

Registration Number: R1329872

EA License Number: 10C3804

Contact Number: 6950 9728

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com