We are seeking a detail-oriented and technically skilled Systems Operations Engineer to join our IT team. The role is responsible for maintaining and optimizing Windows, Linux, and cloud-based systems that support critical resort operations. You'll work across hybrid environments (on-premises and cloud), implement automation and monitoring tools, respond to incidents affecting guest services, and ensure high system availability for 24/7 resort operations. This role is key to ensuring delivery of uninterrupted, reliable systems and ICT infrastructure, contributing to IT division's goal of providing excellent IT service management.

Job Responsibilities:

System Operations & Maintenance:

• Manage, monitor, and maintain Windows and Linux-based systems across hybrid environments (on-premise and cloud).
• Ensure continuous operation of critical resort systems including PMS (Property Management Systems), POS, booking engines, surveillance, and access control systems.
• Manage, monitor and maintain supported databases across hybrid environment (on-premise and cloud).

Cloud & Hybrid Infrastructure:

• Operate and maintain cloud services (AWS, Azure) integrated with on-premise data centers.
• Plan, coordinate and support disaster recovery and high-availability configurations for critical hospitality and gaming systems.

Monitoring & Reliability:

• Implement proactive monitoring using tools like SolarWinds, Datadog or Azure Monitor to prevent downtime in high-traffic systems.
• Quickly respond to incidents affecting guest services or operations and conduct thorough root cause analysis.
• Automation & Configuration Management using tools like Ansible, Terraform, or PowerShell to automate provisioning and configuration.
• Maintain configuration baselines for servers supporting hotel, casino, and resort services.

Security & Compliance:

• Enforce security best practices across all systems in compliance with industry standards such as PCI-DSS (for gaming/payments) and GDPR (for guest data) including reviewing of hardening standards.
• Manage patching and endpoint security to protect infrastructure.

Collaboration & Documentation:

• Work closely with IT, facilities, and service departments to align infrastructure with business needs.
• Maintain detailed documentation of systems, procedures, and service records.

Job Requirements:

Required Qualifications

• Minimum 5 years experience in systems administration or SysOps, preferably in a 24/7 operational environment (hospitality, casino, or similar)
• Knowledge of compliance requirements such as PCI-DSS, GDPR, ISO/IEC 27001
• Relevant Certifications such as AWS SysOps Administrator, Microsoft Certified: Azure Administrator, CompTIA Security+ or equivalent qualifications will be an advantage

Skills

• Proficient in Windows Server, Linux, Active Directory, Windows Failover Clusters, and network environments.
• Experienced with cloud infrastructure (AWS, Azure, Entra ID) and virtualization platforms (VMware, Hyper-V).
• Skilled in managing core network services (DNS, DHCP, VPN, VLAN).
• Competent in scripting and automation using PowerShell, Bash, or Python.
• Strong problem-solving skills with attention to detail and commitment to high system uptime.
• Effective communicator, able to work with both technical and non-technical stakeholders.
• Resilient under pressure, with flexibility to support rotating schedules including occasional weekends, evenings, or on-call duties.