Information Technology - End User Computing (EUC) Engineer

Job Description

The successful candidate will join the SIA Group's IT Infrastructure team, a dynamic and innovative environment that leverages cutting-edge technologies to deliver seamless IT services. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure. Your responsibilities will include:

EUC Project Management and Delivery

• Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget.

• Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

• Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security.

• Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

• Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date.

• Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

• Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience.

• Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

• Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems.

• Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

• Work closely with IT team members and other departments to ensure seamless delivery of IT services.

• Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

• Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations.

• Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

Educational Background:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Professional Experience:

• At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role.

Technical Expertise:

• Strong troubleshooting skills for resolving complex technical issues.

• Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security.

• Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune.

Certifications:

• Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL, or equivalent are highly desirable.

• Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred.

Communication and Collaboration:

• Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Strong interpersonal skills to foster collaboration across teams and build relationships with internal clients.

Customer-Centric Mindset:

• Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions.

Continuous Learning:

• Proactive approach to staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.