Technology Operations (Lead) (Associate Manager - Senior Manager)

Job Summary:

We are seeking an experienced and dynamic Operations Lead to oversee & ensure seamless operation and continuous improvement for large scale systems, which supports various major healthcare settings in Singapore.

Mandatory Requirements:

• Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.
• 10-15 years in an Operations, Service Delivery, or Incident Management role.
• Ability to work independently and drive accountability across teams to respond, troubleshoot and analyse incidents and issues to complete resolution.

Key Responsibilities:

• Operational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.
• Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.
• Stakeholder Engagement: Collaborate with healthcare institutions, MOH, Synapxe and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.
• Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement.
• Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.
• Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program. Ensure projects are delivered on time, within scope, and budget.
• Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

The Organization

Accenture is an Irish-domiciled multinational professional services company that provides services in:

1) Technology

2) Strategy & Consulting

3) Interactive

4) Operations

As a Fortune Global 500 company, it has been incorporated in Dublin, Ireland since September 1, 2009.

With close to 800,000 employees worldwide-in 200 cities across 120 countries-Accenture also operates more than 100 "innovation hubs," developing solutions for cloud, finance, and other industries.