• Location: Alexandra
• Monday - Friday: 8.30 AM - 5.30 PM

Our client provides advanced technology solutions in electronics and IT equipment, supporting businesses with reliable products, technical services, and customer-focused innovations.

Key Responsibilities

• Provide pre-sales consultation and technical support, addressing customer inquiries promptly and accurately.
• Diagnose and troubleshoot hardware, software, and networking issues, implementing effective solutions to resolve problems.
• Offer technical assistance on computer systems, applications, and devices to both customers and internal stakeholders.
• Develop and maintain technical documentation, manuals, and knowledge base articles to support users and team members.
• Assist in new product certification processes and manage certification renewals.
• Support the company's Warranty Entitlement and Claim system, ensuring smooth operations and timely resolutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 3-5 years of hands-on technical support experience.
• Strong proficiency in Microsoft Office applications.
• Solid analytical and problem-solving skills with the ability to work independently.
• Skilled in diagnosing and resolving hardware, software, and networking issues.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090