Brief Job Description\t- Lead in network related hardware/software/firmware incident management.

- Maintain all the relevant network records and update all the documentations timely

- Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.

- Perform daily system checks and monitoring and to highlight if any abnormalities are found

- Ensure that network related equipment backups are running

- Familiar with CISCO switches, load balancers and routers.

- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.

- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.

- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.

- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

- Create and maintain comprehensive documentation for all implemented networks.

- Assist in preparation of proposals and solution presentations.

- lead a team of network engineers.

- Evaluates internal & external business environment to develop long-term strategy for the unit/organization

- Attain key certifications for partnership with key vendors.