Desktop Engineers

Mandatory Skills\t EUCD Support

Preferred Skills\t

Brief Job Description\tKey Responsibilities:

• \tProvide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting

• \tFollow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes

• \tMaintain detailed documentation of all support activities, incidents, and resolutions on designated platforms

• \tHandle user requests and incidents through email communication, ensuring proper tracking and timely updates

• \tSupport end-user computing device (EUCD) compliance and management, including asset tracking and security policies

• \tProcess administrative paperwork for IT equipment deployment, replacement, and disposal

• \tGenerate regular reports on support metrics and incident resolution status

Required Skills:

• \tStrong technical knowledge of Windows operating systems and Microsoft Office suite

• \tExperience with IT service management tools and ticketing systems

• \tExcellent documentation and administrative skills

• \tGood communication skills in both written and verbal English

• \tAbility to work independently and follow established procedures

• \tBasic understanding of IT security practices and compliance requirements