We are looking for an experienced and technically skilled IT Manager to lead and manage our daily IT operations. The ideal candidate will bring strong problem-solving abilities, a hands-on approach, and a passion for driving efficient and secure technology solutions.

Responsibilities

Ensure BAU IT operations are carried out smoothly and efficiently without delay

1. Helpdesk

• Manage local IT staff to provide support and create Standard Environment for internal and third-party use.
• Track and monitor helpdesk tickets to ensure SLAs are met.

2. Infrastructure

• Oversee network and server infrastructure, working with support vendors to implement and troubleshoot as needed.
• Monitor infrastructure resources to ensure availability and redundancy.
• Server room management (cooling, fire suppression, UPS, etc.)

3. Cyber security & Compliance

• Ensure IT compliance with company policies and legislation.
• Support security monitoring, consisting of servers, network equipment, physical appliances, etc.
• Engage with business end users and IT vendors to swiftly resolve incidents and deliver exceptional service on requests and projects.
• Help create and update IT policies and procedures to follow industry standards.
• Support audits by preparing documents and addressing any findings.

Assist in the transformation journey of the firm

• Digitalization of processes and workflows
• Adoption of technological tools to improve efficiency

Project Management

• Lead local IT projects from inception to completion and coordinate global, regional or CLA Network IT initiatives.
• Track project progress, manage risks, and resolve issues as they come up.

IT Team Management

• Lead and guide a team of IT staff, encouraging teamwork and good communication.
• Support the Director in setting and achieving department goals that align with the company's overall direction.
• Assist in the transformation journey of the firm
• Review and improve IT processes to ensure quick and efficient support.

Cost Management

• Take charge of local IT cost management, reporting, budgeting, and financial planning.
• Manage IT purchases, review vendor proposals, and recommend the best options

Vendor Management

• Handle outsourcing tasks, making sure vendors meet contract terms and project needs.

Take on any other duties as needed.

Technical Skills Requirements

1. Vmware ESXi (vCenter, virtualisation, etc.)
2. Windows 10 & 11 / iOS / Andriod troubleshooting
3. Windows Server 2019/2025 maintenance
4. Microsoft Active Directory, Domain Controller (GPO, DHCP, DNS, etc.)
5. Microsoft 365 (Entra ID (hybrid), InTune MAM, Exchange Online, Sharepoint Online, Teams, etc.)
6. Enterprise networking (VPN, Firewall, Switching, vLAN, WiFi, etc.)
7. Experience with cyber security standards and personal data regulation (e.g. Cyber Essentials/Trust Mark, ISO 27001, PDPA, Incident Management, etc.)
8. Knowledge of AI and Data analytics will be an advantage.
9. Basic Audio/Visual troubleshooting

Functional Skills Requirements

1. Degree in Information Technology/ Computer Science or related discipline.
2. Strong analytical and problem-solving skills to manage issue independently.
3. At least 5 years of relevant working experience for managerial position.
4. Candidate needs to be passionate, well organized and self-motivated.
5. Must possess good planning and organization skills