Desk Side Support Engineer - Level 1
ALPSOFT TECHNOLOGIES PTE. LTD.
8 days ago
Posted date8 days ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringResponsibilities:
Qualifications:
- Diagnosing and resolving hardware, software, and network issues for end-users, both remotely and on-site.
- Installing, configuring, and maintaining desktops, laptops, peripherals, and software applications.
- Performing tasks like system backups, performance monitoring, and troubleshooting on servers and network components.
- Providing guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques.
- Maintaining accurate records of hardware and software assets, documenting procedures, and updating knowledge bases.
- Assisting with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks.
- Keeping up-to-date with the latest technologies and trends in desktop support to improve processes and solutions.
Qualifications:
- Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
- Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams.
- Ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively.
- Knowledge of ITIL framework and best practices is often preferred.
- Experience with remote support tools and technologies.
- Analytical and problem-solving skills to diagnose and resolve complex issues.
- Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable drops
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated help desk incidents and service requests
JOB SUMMARY
Desk Side Support Engineer - Level 1
ALPSOFT TECHNOLOGIES PTE. LTD.
Singapore
8 days ago
N/A
Full-time
Desk Side Support Engineer - Level 1