Desktop Engineer Ops Lead
ITCAN PTE. LIMITED
13 days ago
Posted date13 days ago
N/A
Minimum levelN/A
EngineeringJob category
Engineering- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms
- Experience in the WOG environment will be an added advantage
- Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide with both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Provide great communication and customer service to company employees in person and through phone calls and emails
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware / software vendors, whenever required
- Provide training when needed help facilitate users requests and in the implementation of company project
- Provide VPN support including end-user setup and problem
- Work closely with other support teams (client support team, application support team, server support team)
- Develop and document IT operational processes whenever required
- Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses
- Assist on AV setup in meeting rooms for conference calls and meetings
- Provide regular checks and maintenance on system health of the meeting rooms
- Provide back-end support for live event broadcast
- Support ad-hoc IT project deployments
- Attend meetings to update current projects
- Attend trainings provided by the company
- Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
- IT Asset Management
- Typically 5 years IT experience and 1 year of IT/Communications Engineering project management experience with ability to manage low complexity projects
Diploma or degree in a relevant discipline
Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
Ability to lead, develop and maintain respectful and trusting relationship
JOB SUMMARY
Desktop Engineer Ops Lead
ITCAN PTE. LIMITED
Singapore
13 days ago
N/A
Full-time
Desktop Engineer Ops Lead