Customer Engineer (MFP/Standby/Technical Support)
Job post no longer accepts applications
SEAMLESS BUSINESS SOLUTIONS PTE. LTD.
2 days ago
Posted date2 days ago
N/A
Minimum levelN/A
EngineeringJob category
EngineeringJob Descriptions
Required Qualifications
- Troubleshoot, diagnose and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client's locations within a designated territory using diagnostic tools, services aids and product manuals.
- Ensure a high level of client satisfaction by meeting clients' needs in a courteous, timely and cost-effective manner.
- Manage and maintain accurate inventory for tools, parts and supplies; participate in physical inventory and occasional stock checks.
- Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
- Complete technical training on all new equipment as assigned.
- Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
- Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process and dispatching and closing service calls.
- Attend required company and departmental meetings.
- Perform other related duties as assigned.
Required Qualifications
- Possess own vehicle.
- NTC/NITEC/ Diploma in Electronics/Electrical Engineering or equivalent.
- Experience in servicing or maintaining office equipment/ Production printer.
- Customer service oriented.
- Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels.
- Strong ability to exercise independent judgment.
JOB SUMMARY
Customer Engineer (MFP/Standby/Technical Support)
SEAMLESS BUSINESS SOLUTIONS PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Job post no longer accepts applications
Customer Engineer (MFP/Standby/Technical Support)
Job post no longer accepts applications