Key Responsibilities

• Develop training materials, protocols and aids to enable the effective delivery of training for:

• Product commissioning and mine/ tunnel operator training;

• Technical and simulator training;

• A basic understanding of Concrete technology and basic understanding of effective application of explosives.

• Actively promote and deliver training with mine/tunnel operators and maintenance personnel to support the successful adoption of Normet products into the mine/ tunnel site across APAC.

• Facilitate training sessions delivering effective presentations with employees across multiple languages, cultures and in compliance with local regulations.

• Provide technical expertise and training to Normet staff to support the achievement of corporate sales objectives.

• Development of technical services training calendar to ensure all customers and staff receive required training.

• Conduct inductions and essential training sessions for new employees and current.

• Prepare a monthly activity progress and opportunity within the business and market.

• Provide technical expertise, problem solving, fault finding and technical support to customers to assist in machine serviceability and performance.

• Collaborate with Engineering, Service Technicians, and customers with testing and adjusting of all electrical, mechanical, hydraulic, and pneumatic circuits and /or components.

• Form a close working relationship with Finnish counterparts to help develop the most effective, accurate and appropriate product training material for both operators and maintenance personnel.

• Assist in the development of Work Instructions, SOP's and any other documentation for operations, service, and repair of Normet equipment and machine systems.

• Act as an OEM subject matter expert during incident investigations, liaising directly with customers and assist in development of Operational Risk Assessments for both internal processes and customer use.