Job Description:

Our client is a well-established retail bank committed to delivering superior customer service and empowering its workforce through continuous learning. To support its evolving business needs and drive employee development, the bank is seeking a Learning & Development Specialist to design and implement impactful learning solutions.

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Key Responsibilities:

• Conduct training needs analysis in collaboration with business leaders and HRBPs
• Design, deliver, and facilitate learning programs (classroom, virtual, and e-learning) for various departments, including front-line banking staff, sales, operations, and support functions
• Support onboarding programs to accelerate new hire productivity and integration
• Develop and manage digital learning content, including videos, job aids, and interactive modules
• Monitor training participation and performance, and assess learning outcomes and ROI
• Manage relationships with external training vendors and consultants
• Assist in leadership and talent development initiatives such as high-potential programs and succession planning workshops
• Stay current with L&D trends, technologies, and best practices within the banking sector

Requirements:

• Bachelor's degree in Human Resources, Education, Psychology, or a related field
• At least 3-6 years of experience in L&D, ideally within retail banking or financial services
• Strong facilitation and instructional design skills (in-person and virtual)
• Experience with digital learning platforms (e.g., LMS, Articulate, Adobe Captivate, or similar tools)
• Excellent communication and stakeholder engagement skills
• Analytical mindset and ability to evaluate learning impact using data

EA Licence No: 23S1615