1. Staff Performance & Training

• \tObserve and monitor the performance of Assistant Library Officers regularly.

• \tIdentify underperforming staff and provide targeted coaching and retraining sessions.

• \tConduct onboarding training for new employees to ensure they understand their duties, library systems, and service expectations.

• \tEnsure all staff maintain high standards of professionalism, customer service, and library operations.

2. Manpower Planning & Support

• \tMaintain a standby pool of trained staff to ensure uninterrupted operations in case of absenteeism or manpower shortages.

• \tCoordinate staff deployment to ensure adequate coverage across all assigned library branches.

3. Reporting & Documentation

• \tSubmit accurate monthly attendance records and performance reports to NLB in a timely manner.

• \tVerify monthly billing, ensure accuracy of work hours and services provided, and submit billing reports to NLB for processing.

4. Client Relationship & Communication

• \tAttend monthly meetings with NLB representatives to review staff performance, address operational issues, and align on expectations.

• \tAct as the main point of contact between WSH Experts and NLB for all matters related to Assistant Library Officers.

Monday to Friday - 08.00 AM to 1.30 PM

Working Location : Changi south ( Xi lin building )