The Office of Information, Knowledge and Library Services (OIKLS) at Nanyang Technological University seeks a service-oriented, innovative, and enthusiastic Senior Library Executive to support the User Services & Spaces (USS) team in sustainably running frontline library services and operations. The successful candidate will also be responsible for proposing and implementing initiatives to improve operational efficiency and effectiveness of library operations, and work on service or space transformation projects to meet evolving user needs.

Job Responsibilities

• Provide efficient and high-quality Service Desk duties that align with NTU Library's service excellence standards including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
• Perform and supervise collection maintenance activities for optimal resources accessibility.
• Operate the Alma Library Management System efficiently and effectively.
• Analyse current library processes and identify opportunities for improvement.
• Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
• Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
• Troubleshoot and maintain library equipment.
• Contribute to service or space transformation initiatives or projects.
• Perform administrative tasks which includes (but not limited to) rostering of staff and Student Assistants, budget tracking, and procurement.
• Provide relevant data and reports from the library system to facilitate decision-making by the management.

Job Requirements

• Diploma holder in a discipline with 3-5 years of work experience in customer service, or Degree holder with an interest in the job responsibilities.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Strong service-oriented mindset with a focus on customer service.
• Organized and detail-oriented with an ability to analyze processes/issues and identify areas for improvements.
• Strong communication and interpersonal skills to interact and collaborate with diverse stakeholders.
• Good time management skill and ability to prioritize work well.
• Good knowledge of MS Words, Excel and Powerpoint.
• Knowledge of Alma Library Management System is an advantage.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU