Manager / Senior Manager, Caresphere Academy, Customer Care
Job post no longer accepts applications
101-250
Healthcare
3 months ago
Posted date3 months ago
Education / TrainingJob category
Education / Training- Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.
- Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.
- Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.
- Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.
- Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.
- Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.
- Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.
- Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.
- Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.
- Assumes additional related responsibilities and projects as required by the Supervisor.
Job Requirements:
- A Bachelor's Degree in Education, Training and Development, or a Master's Degree in Organizational Development, Educational Leadership, or a related field is required.
- Certification as a Certified Professional in Learning and Performance (CPLP) is a plus.
- Proven experience in leading and developing a product-related training department or provider within a cross-cultural setting.
- Strong expertise in adult learning principles and e-learning methodologies.
- A minimum of 5-10 years of experience in training management, corporate education, or a related field.
- Demonstrated proficiency in blended learning strategies, digital training platforms, and aligning training initiatives with global standards.
- Expertise in Blended Learning and Digital Training, a strong understanding of Learning and Development best practices, as well as advanced analytical and evaluation skills. Proficiency in technology and digital literacy is essential
- A motivated team player with a creative mindset and a strong sense of responsibility.
- The ideal candidate is proactive, organized, and results-driven in their approach to work.
JOB SUMMARY
Manager / Senior Manager, Caresphere Academy, Customer Care
Singapore
3 months ago
Senior
Full-time