The Principal Clinical Trainer will provide expert clinical product and technical assistance and training to physicians, EP Lab Staff, and country clinical specialists on the effective and safe use of our products during case procedures within ASEAN, and in a manner that leads to meeting and exceeding business goals.

KEY RESPONSIBILITIES

Training

• Develop training and development plan for new hires in respective countries
• Support cases (2D, 3D, Single Shot) with the newly trained team member and ensure that they support the clinical cases safely and professionally, and monitor their clinical competencies for products relating to respective market
• Identify learning needs of cath labs staff and conduct in-service session to improve their understanding in respective labs and countries
• Educates customers and internal BSC employees on the merits and proper clinical usage of our products by giving presentations and demonstrations to keep abreast with the latest product and technology developments for EP portfolio.
• Partner with local teams to drive professional Education Program to Physicians where needed.
• Organise, plan and conduct trainings for new product/software launches in respective sites for both internal and external customers to drive adoption and utilization.

Mentoring

• Provide initial and continuous practical and in-field training to EP new hires and junior team members specialists on EP portfolio, development process,products and features, and procedures involving those products andfeatures.
• Follow up with new hires under your charge and track their progress in accordance with the development plan; and adjust it when necessary
• Identify learning gaps of mentees, and develop follow up action plans to bridge the gaps improve his/her clinical skills and knowledge
• Be the lead to ensure clinical excellence of the country team by providing guidance to clinical specialists as needed

Clinical Case Support

• Will be required to attends cases in labs of hospital accounts for case support and development efforts of our capital systems and their components.
• Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions.
• Serves as primary contact point for clinical support and arrangement in the areas of case coverage, troubleshooting for EP systems and catheters, in the ASEAN region, to ensure the franchise clinical excellence.

Self Improvement

• Keep abreast with updated publications relating to key aspects of BSC product and technology, in particular PFA and Rhythmia
• Will be required to maintain advanced clinical knowledge of cardiac ablation, cardiac ablation components, technical knowledge of EP technology, advancements, and changing EP landscape
• Embark on enrichment programmes to upskill oneself to enhance personal performance

Functional Knowledge

• Requires specialized and comprehensive technical and/or functional knowledge in own job function or field and has full understanding of other related job functions
• Leverages this knowledge to recommend new and/or improved work processes, typically at an area level impacting various teams

Business Expertise

• Applies knowledge of business and industry best practices and how own area integrates with others to achieve objectives to drive results
• Is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource and mentor for colleagues with less experience
• May lead projects with manageable risks and resource requirements, often broader, cross-functional projects

Problem Solving

• Solves complex and diverse problems, takes a new perspective on existing solutions and exercises judgment based on the analysis of multiple sources of information using specialized knowledge of various alternatives and their impact on the business
• Works independently within broad guidelines and policies, receives minimal guidance

Impact

• Impacts the ongoing achievement of customer, operational, project/program or key business/organizational/service objectives and recommends improvements within area of responsibility

Interactions (and Communications)

• Explains difficult or sensitive information to facilitate productive discussion; works to build consensus
• Regularly leads discussions and makes presentations in cross-functional meetings, effectively presenting information to explain recommendations and implications