This role serves as both the technical and operational leader for luluto's global Pilates business. The position oversees the entire Singapore operation and contributes to global expansion by ensuring consistency in training quality, operational standards, and team development across multiple countries.
As both a master trainer and an operations director, the individual bridges the gap between headquarters and local teams, upholding luluto's physiotherapy-supervised Pilates methodology and operational excellence.

Key Responsibilities

1. Technical & Educational Leadership

• Lead luluto's Pilates methodology and ensure adherence to training quality standards.
• Conduct advanced training programs, workshops, and certifications for instructors.
• Supervise instructor evaluations, technical development, and internal education systems.
• Support curriculum development for global training programs and instructor growth.

2. Operational Management (Singapore)

• Oversee all Singapore studio operations, including staff, customer experience, and quality assurance.
• Manage operational KPIs such as conversion, retention, and slot utilization.
• Implement and maintain studio SOPs for efficiency, safety, and service excellence.
• Ensure compliance with Singapore's operational and regulatory standards.

3. Global Coordination

• Collaborate with regional leads in Indonesia, Malaysia, Australia, and Japan to align operational and brand standards.
• Provide technical and managerial guidance to international teams.
• Contribute to global expansion strategy and new market development planning.

4. Team Development & Leadership

• Mentor and train instructors and managers to ensure technical and operational excellence.
• Foster a collaborative and professional work culture aligned with luluto's brand values.
• Support recruitment, onboarding, and continuous performance development.

Qualifications

• Degree or Diploma in Physiotherapy, Sports Science, or related field.
• Minimum 8 years of professional experience in Pilates instruction and multi-studio management.
• Certified in Mat and Reformer Pilates (PHI, Polestar, Stott, or equivalent).
• Strong leadership, cross-cultural management, and communication skills.
• Excellent command of English; Japanese proficiency an advantage.