Job Scope:

• Assist with the smooth running of day-to-day operations, procedures and routines of the library.

• Carry out daily shelving and regular shelf tidy of the collection.

• Provide customer service, including handling email inquiries, processing membership registrations, and following up on customer service issues.

• Ensure library facilities are well-maintained to meet operational and customer needs.

• Assist in library operations, including compiling reports, managing crises, handling financial matters, and providing administrative support.

• Prepare and distribute overdue notices/fines.

• Liaise with IT Support and/or Vendor on any technical issues faced.

• Assist in the order, receipt and processing payment of library materials.

• Assist in the annual stock-taking.

• Assist to maintain the orderliness of the library.

• Assist in the management of the student librarians by assigning duties.

• Assist school community with how to use the library catalogue, e-resources, and databases.

• Assist in basic troubleshooting of library computers, printers, Wi-Fi, in order to be able to help users.

• Assist to promote library events and resources (book talks, reading challenges, book display of the month) to users.

• Any other duties assigned by the Chief Librarian.

Job Requirements

• GCE 'O' Level or Diploma holder

• Prior working experience in libraries is an added advantage

• Able to multitask with good time management skills

• Able to work independently and as a team

• Excellent communication and interpersonal skills.

• Adaptability to rapidly changing environments and services.

• Ability to conduct mobile frontline services, such as roving within the library.

• Proficiency in Microsoft Office and library software

• Possess a keen interest in continuous learning and development

• Able to perform shift duties during the extended hours periods