Job description
•    Responsible in scaling our products and offerings to public agencies and officers 
•    Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally 
•    Develop and facilitate training workshops for stakeholders to adopt CSC’s digital learning products
•    Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
•    Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates
•    Support change management and engagement efforts
•    Support any other administrative and operational duties such as contract  administration, billing, processing of invoices

Job requirement
•    At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
•    Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning 
•    Experienced in doing change management for projects and comfortable with facilitating engagement sessions
•    Basic understanding of data analytics, digital measurement and optimisation would be helpful
•    Positive attitude, proactive and customer focused with excellent communication and interpersonal skills 
•    Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
•    Able to anticipate potential problems and know when to escalate issues for timely resolution