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Senior Manager / Manager (Digital Services)

What the role is
As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on
Digital services enable CPF members to engage and transact with CPF Board seamlessly at their own convenience. We are looking for a Product Manager with passion and IT expertise, to help us improve the delivery of our digital services, through transformation and user-centric service delivery.

You will be part of the dynamic and resourceful horizontal team in charge of the various digital service platforms belonging to CPF Board such as the website and mobile app. He/She will be part of a cross-functional Agile development team, alongside designers and developers, to chart and execute the product vision of various digital services through reimagining user experience alongside business processes. These include website contents, online application forms, calculators, planners on the CPF website, as well as digital services such as enquiry and payment features on CPF Mobile.
• Drive digital initiatives and enhancements to improve website and mobile app user experience and usage
• Provide consultancy to Product Owners through Agile/Scrum development projects, in the area of product vision, business requirements, change processes and best practices, which takes into account both CPF Board’s needs and the value to CPF members
• Prioritise high-value features to be released to ensure maximum value in every release and alignment with product strategy
• Provide recommendations on the standards required for the acceptance of product, and propose approach based on the results of quality reviews
• Facilitate timely solutioning of blockers that arise over product development so that the product is ready for release
• Manage the digital platforms and its operations such as content publications review and approval, problem management, quality assurance testing, vendor management, software contracting, contingency planning etc
• Manage ad-hoc assignments for exploration and assessments of digital products, platforms, processes, as well as organisation-wide initiatives

What we are looking for
• Keen learner with a positive attitude, and ability to work independently
• Good analytical and problem-solving skills
• Good organisational and project management skills
• Good communication skills, and ability to work well with teammates as well as those from other business units
• Resilient to work under pressure, resourceful and ability to adapt and manage
• Some degree of familiarity with the following would be preferred but is not mandatory:
o Website and/ or mobile app management
o Agile/Scrum project management
o User experience/User Interface (UX/UI) design
o Business Process Reengineering
• Required to be on standby after office hours (including weekends and public holidays) upon activation.
Seniority of appointment will commensurate with relevant work experience

What you can expect
• A challenging and rewarding career
• A variety of formal and informal training where you can hone your skills in the evolving technology landscape
• Promotion opportunities through your capability and on the job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model where you can work remotely up to 50% of the time
• A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
• Comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position

Related tags
Senior Manager / Manager (Digital Services)
a month ago