About the Role

We're looking for a Service & Product Designer who is naturally curious, eager to learn, and comfortable diving into complex business processes. You'll support the design of AI-enabled journeys, service blueprints, prototypes, and product concepts across sales and fulfilment ecosystems.

This role suits someone who loves research, structured thinking, and connecting the dots - and who wants exposure to both service and product design.

What You'll Do

• Support research activities: interviews, observation, data collection, and synthesis
• Help map current-state journeys, processes, and pain points.
• Assist in creating future-state concepts, prototypes, and small experiments.
• Document user needs, business constraints, and system requirements.
• Support workshops and co-creation sessions.
• Produce design artefacts (flows, wireframes, service maps).
• Work across teams including product, engineering, AI, operations, and business units.
• Project / Product Management

Who You Are

• Naturally curious, observant, and investigative.
• Strong sense of accountability and willingness to take ownership.
• Analytical and structured in thinking - able to break big problems into steps.
• Flexible in switching between service design and product design tasks.
• Motivated by learning, feedback, and experimentation.

Skills For Success:

• 2-5 years of experience in service design, UX, product design or similar fields
• Familiarity with journey mapping, research, prototyping, or process mapping
• Passionate in AI, automation, or tech-enabled business operations