Responsibilities:

• Responsible for processing returned products accordingly.
• Collaborate with technicians and customer service to support and coordinate repair activities.
• Monitor, update, and verify the accuracy of repair status records in the system; ensure service level agreements (SLAs) are adhered to.
• Proactively communicate with internal teams regarding job progress or potential delays.
• Ensure the availability of necessary spare parts for repairs.
• Work with the warehouse team to manage parts movement and storage.
• Identify complex cases and promptly escalate them to the manager.
• Assist in preparing weekly or monthly reports on RMA Key Performance Indicators (KPIs).
• Follow Standard Operating Procedures (SOPs) precisely for RMA processes, ticket management, and product repairs.
• Maintain accurate records of repair statuses, spare part inventories, and ticket processing in the system.

Requirements:

• Diploma in Logistics or equivalent
• 2 years' experience in similar function
• Prior experience in electronics products is an added advantage

To apply, simply click "APPLY"and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1770602 (Teng Min Yee)