What you`ll do:

As a Senior Product Designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions; including Joule, the best AI copilot that truly understands business, and the Generative AI Hub, the best platform for experimenting and building embedded AI experiences across the SAP product suite like S/4 HANA, SuccessFactors, Concur, Ariba, and more.

As a Senior Product Designer, you will:

• Influence the direction for AI-powered user experiences across SAP's product portfolio.
• Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.
• Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.
• Test and iterate designs based on continuous user feedback and performance metrics.
• Partner with user researchers to conduct usability testing and gather user feedback to inform design decisions.
• Analyze and synthesize research findings to create personas, scenarios, and user journeys.
• Ensure all designs meet accessibility and usability standards.
• Leverage your product design expertise to create relevant, reliable, and responsible AI experiences.
• You will ensure your designs make an impact by partnering closely with product and development teams across the Business AI unit as well as SAP-wide.

What you bring:

• You have more than 5 years of experience in product design, ideally within enterprise or B2B software or AI-driven products.
• You have a strong portfolio showcasing your design expertise shipping web and mobile applications.
• You are proficient in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC, and experience with design systems.
• You are a strong team player and know how to lead projects from rough ideas to successful outcomes.
• You consistently gather feedback and test concepts with end users for research and validation.
• You are passionate about design & development and continuously broaden your skillset on methodologies, technologies, upcoming trends, and enterprise business scenarios.
• You are eager to nurture the growth of early talents through mentorship and encourage feedback during projects.

Meet your team:

At SAP Business AI, we're amid an exciting transformation where most every user interaction will be affected by AI - and we're looking for talented and dynamic individuals to join our evolution. Our AI Experiences unit is made up of multi-disciplinary teams comprised of Product Designers, Researchers, Writers, Content Strategists, Program Managers, Engineers, and other AI experts and we all care deeply about the people who use our products.