• Singaporean with good command in English both written and spoken as need to liaise with Europe / USA counterparts
• Sales and Customer Service oriented.

Duties : 

Sales and Enrolment

• Prospect Generation: Actively source new leads through various channels, including databases, social media interaction, walk–ins, email, calls, WhatsApp, and participation in marketing campaigns such as open houses
• Data Management: Ensure accurate and timely data entry and management, including follow-up on inquiries.
• Sales Process Optimization: Monitor and improve sales processes to enhance efficiency and effectiveness.
• Sales Planning and Execution: Collaborate with center heads to develop and implement effective sales strategies and marketing initiatives.
• Market Research: Conduct market research to identify new opportunities and understand customer needs.
• Sales Reporting: Prepare and submit detailed sales reports to management.
• Target Achievement: Consistently meet or exceed monthly enrollment targets.

Customer Service and Administration

• Customer Satisfaction: Provide exceptional customer service, ensuring a positive and memorable experience for all.
• Feedback Analysis: Gather and analyze customer feedback to identify areas for improvement and address issues promptly.
• Customer Support: Ensure timely and effective resolution of customer inquiries and complaints.
• Parent Engagement: Organize events and initiatives to foster stronger parent relationships and increase student retention.
• Administrative Support: Manage administrative tasks, including documentation, filing, and data maintenance.