Quality Assurance Contact Centre
location: funan for first few months, then ubi 
work hour: monday to friday 830-615
Responsibilities:
Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
Communicate and coordinate with internal and external stakeholders to address operational challenges.
Assist in preparing reports and metrics for internal reviews and meetings.
How to Apply: Send your resume to: 📧 jocelynchan@recruitexpress.com.sg 
📱 Telegram: @jocelynchan 
 
Jocelyn Chan 
Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) 
EA License No: 99C4599 | Personnel EA License No: R1331820