We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.

• Opportunity to contribute to national-level digital services.
• Exposure to government IT operations and service delivery standards.
• Salary up to $3,000 + AWS.

Responsibilities:

• Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
• Perform basic troubleshooting based on established SOPs and user guides.
• Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
• Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.

Requirements:

• Nitec/ Diploma in Computer Science, Information Technology, or a related field
• Minimum of 2 years of working experience in technical helpdesk operations.
• Prior experience in a government technology agency will be an added advantage
• Strong command of written and spoken English to support users effectively

Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J58681 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781