We are seeking a motivated and detail-oriented Customer Service Administrator to support our Freight Team in Full Container Load (FCL) and Less-than-Container Load (LCL) operations. This is an excellent opportunity to gain hands-on experience in freight logistics and develop a solid foundation in customer service and administrative functions.

Requirements:

• ITE/Polytechnic/Diploma students in Business, Logistics, Maritime Studies, or related fields
• Strong communication and coordination skills
• Detail-oriented with a positive attitude
• Willingness to learn and adapt in a fast-paced environment
• Proficient in MS Office (Excel, Word, Outlook)
• Knowledge of FCL and LCL processes is a bonus, but not required
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
• Start Date: Immediate
• Key Responsibilities:
• Assist with preparation of shipping documents (e.g., booking confirmations, BL, DO)
• Liaise with customers on shipment status, collection/delivery arrangements
• Coordinate with driver and warehouse personnel
• Maintain accurate and timely records of shipments in the system
• Provide general administrative support to the logistics team
• Help resolve basic customer inquiries and escalate issues when necessary