To provide excellent customer service and support to members and guests of Changi Beach Club by handling inquiries, managing bookings, and ensuring a smooth experience across all touchpoints of the Club's front-of-house services.

Key Responsibilities:

Front Desk & Member Services:

• Welcome and attend to members, guests, and visitors in a professional manner
• Handle walk-in, phone, and email inquiries regarding memberships, bookings, and facilities
• Process check-ins/check-outs for chalet and room guests
• Issue and manage membership cards, car park labels, and guest passes
• Handle membership renewals, billing, and administrative updates

Administrative Duties:

• Maintain accurate member records in the Club's database
• Assist in generating invoices, receipts, and monthly reports
• Prepare membership kits and orientation materials
• Support the coordination of events, club activities, and member communications

Customer Service & Support:

• Resolve complaints, feedback, and requests promptly and professionally
• Liaise with internal departments (Housekeeping, Sports, F&B) to ensure member satisfaction
• Assist in ensuring compliance with club policies and COVID-19 safety measures (if applicable)

Requirements:

• GCE 'O' Level / ITE / Diploma in Business, Hospitality, or relevant field
• Minimum 1 year of experience in customer service or membership management (preferably in a club or hospitality setting)
• Proficient in MS Office (Excel, Word) and basic database systems
• Strong communication and interpersonal skills
• Able to work weekends, public holidays, and shift hours
• Friendly, responsible, and service-oriented