6 Months Tech Support & Customer Experience Specialist, Tampines/Alexandra
HUDSON RPO (SINGAPORE) PTE. LTD.
5 days ago
Posted date5 days ago
N/A
Minimum levelN/A
Responsibilities:
Requirements:
- Conduct trainings to agents and customers on how to use AIA+ mobile app
- Guide walk-in agents and customers on how to use AIA+ mobile app
- Assist agents and customers to troubleshoot any issues using AIA+ mobile app
- Return calls to agents and customers to update status of the issues
- Raise JIRA for any issues and follow up closely on the status with stakeholders till the issues are resolved
- Compile feedback and submit it to the working committee as per the agreed schedule
- Guide agents on using the sales quotation engine
- Undertake any other projects/tasks assigned from time to time
Requirements:
- GCE A Level / Diploma or Degree
- Proficient in Microsoft Office
- High troubleshooting skills
- Able to articulate and communicate clearly both in written and spoken forms
- Have a strong customer centric mindset
- Candidates with experience in JIRA will be a bonus
JOB SUMMARY
6 Months Tech Support & Customer Experience Specialist, Tampines/Alexandra
HUDSON RPO (SINGAPORE) PTE. LTD.
Singapore
5 days ago
N/A
Contract / Freelance / Self-employed
6 Months Tech Support & Customer Experience Specialist, Tampines/Alexandra