Company Description
We are a fast-growing technology company operating at the intersection of artificial intelligence, data, and enterprise innovation. Our work spans multiple domains and industries, where we focus on developing cutting-edge solutions that empower users, streamline workflows, and push the boundaries of what's possible with modern AI. Backed by a lean and driven team, we move quickly, value clarity and impact, and are looking for individuals who thrive in an environment where ambiguity is embraced and challenges are opportunities.

About the job

Responsibilities:

• Receive, categorize and process daily user emails and direct messages, respond promptly and record processing results;
• Escalate complex or special issue emails and transfer to relevant departments, collaborate with team to ensure timely response to customer needs;
• Organize customer feedback and assist in optimizing service processes;
• Track user-reported bugs, promote product iterations, maintain risk control records, regularly organize and summarize common issues, generate reports to support decision optimization.

Requirements:

• Poly diploma and equivalent education or above(fresh graduates are welcome to apply);
• Proficient in English, familiar with email processing procedures, with good written communication skills;
• Good communication skills and service awareness;
• Proactive with strong learning ability;
• Open to local candidates, not able to sponsor work passes.

Position managed by:
Kai Hong Tay
Sin Shin Advisory Pte Ltd (EA License: 20C0267, UEN: 201330910M, EA Reg No: R24124692)