Job Responsibilities

• Handle and respond to daily user emails and messages, ensuring timely and accurate processing.
• Escalate complex issues to relevant departments and coordinate responses to meet customer needs.
• Collect and organize user feedback to support improvements in service and processes.
• Track reported bugs and assist in risk control and documentation for product optimization.
• Compile regular reports on common issues to support decision-making and enhance service quality.

Job Requirements

• Diploma or higher qualification (fresh graduates welcome);
• Proficient in English with strong written communication; Mandarin preferred for bilingual coordination.
• Strong interpersonal and communication skills with a service-oriented mindset.
• Able to work proactively, with a willingness to learn and adapt.
• Familiarity with email handling tools and customer support systems is a plus.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 20S0118

Registration No: R21100205