• Location: Promenade during training (work-from-home upon confirmation)

• Working hours: during probation, training on site: 08:00 - 17:00, 07:45~17:15-WFH

• AWS + Commission (work-life balance)

The Customer Service Executive will be responsible for servicing inbound member calls from our client's Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job requirements:

• Candidate must possess at least a Diploma or higher
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel travel-related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate in English with internal stakeholders and Japanese with Japanese-speaking guests

Interested applicants, please send your resume to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Membership Advisor (Japanese speaking, customer service)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

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http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)