Executive (Customer Service, Shipping)
Job post no longer accepts applications
RCL FEEDER PTE LTD
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Job Responsibilities:
Requirement:
- Provide accurate pricing and product information to customers through phone calls, emails or online chat
- Follow up with customers for cargo bookings/ cargo support through tele-marketing
- Respond to customers' queries or complaints and assist them with service issues or other problems
- Ensure customers are informed of changes i.e. freight, service pattern, new products, RR, surcharges etc
- Building and maintaining customer relationships
- Provide customer service support and customer feeback to sales team
- Assist the sales team in expanding the cross-trade customer base
- Liaise with internal stakeholders on the filing of quotations
- Maintenance of customers' profile in internal system
- Assist in recovering of outstanding payment
- Arrange re-export/retain-on-board shipment
- Submission and follow up Flexi / OOG Application approval for customers
- Monitor vessel ownership services to fulfil BSA
Requirement:
- Diploma or Degree in Maritime Studies/ Logistics & Supply Chain/ related field of studies
- Minimum 2 years of relevant working experience
- Candidate must be meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment
JOB SUMMARY
Executive (Customer Service, Shipping)
RCL FEEDER PTE LTD
Singapore
3 days ago
N/A
Full-time
Job post no longer accepts applications
Executive (Customer Service, Shipping)
Job post no longer accepts applications