The role

This is primarily an IT Support Officer role with additional responsibilities for office matters. The role will be mainly responsible for providing Level 1 IT support, ensuring smooth technical operations, and promptly addressing user issues. Additionally, this role includes coordinatingoffice-related matters and supporting business operations as needed.

Time split for duties:

• Office Duties 8:30 AM - 2.30 PM
• Help Desk Duties 2.30 PM - 6:00 PM

Key responsibilities

Level 1 IT Support (Primary Role) daily 2.30pm to 6:00pm:

• IT Support/help desk dutiesIncident administration
  User account deployment
  User security access changes
  End user assistance
• Deployment and administrationEnd user equipment
  IT consumables
  Print/scanning
  Voice mobile/fixed line
• Investigation, reporting and fault service callsPC / Peripheral hardware / software
  Server / Network Service
• 3rd party vendor support liaison
• Some out of office hours support, on call duties and limited travel may be required

Office Coordinator (Secondary Role) daily 8:30am to 2:30pm:

• Oversee office maintenance and supplies
• Coordinate logistics, including local couriers and hotel accommodations
• Helping office events and gatherings
• Assist with data entry, document stamping, and sending out general emails.
• Provide administrative support, including meeting coordination and report preparation.