Enterprise SSD Customer Support Engineer
MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD.
12 days ago
Posted date12 days ago
N/A
Minimum levelN/A
Key Responsibilities
Requirement
- Understand customer needs and perform failure analysis on firmware-related issues.
- Manage customer issues, driving issues to closure
- Provide technical input and estimate development effort to support of new business cases
- Build trusting relationships with customers, customer-facing teams, and others in SSD engineering
- Support post qual release customer qualifications, Firmware management and Firmware releases.
- Provide technical guidance to customer facing teams and validation teams
Requirement
- Master's degree in Electrical/Electronic Engineering or Computer Engineering.
- Knowledge in embedded firmware development, preferably in storage/SSD.
- Excellent knowledge of system storage and platform ingredients (CPU, Memory, drivers, OS, firmware).
- Experience with storage interfaces (SATA, SAS, PCIE, NVME) is a plus.
- Proficiency in C-based programming and Python.
- Ability to work independently in a fast-paced environment and adapt to change.
- Strong analytical, problem-solving, and project management skills.
- Effective oral and written communication skills.
- Self-motivated and enthusiastic in a dynamic environment.
JOB SUMMARY
Enterprise SSD Customer Support Engineer
MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD.
Singapore
12 days ago
N/A
Full-time
Enterprise SSD Customer Support Engineer