CUSTOMER SERVICE MANAGER

Job Summary:

We are seeking a compassionate and experienced Customer Service Manager to lead our patient support team in delivering exceptional service within a healthcare setting. The ideal candidate will have a strong background in customer service, preferably in healthcare, and a passion for improving patient experiences.

Key Responsibilities:

• Lead and manage the customer service team to ensure high-quality patient interactions.

• Develop and implement service protocols aligned with healthcare regulations and patient care standards.

• Handle escalated patient concerns and resolve issues with empathy and efficiency.

• Monitor service metrics and patient satisfaction scores; implement improvements as needed.

• Collaborate with clinical and administrative teams to streamline communication and service delivery.

• Train staff on service excellence, conflict resolution, and healthcare-specific communication.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or related field (preferred).

• Minimum 3-5 years of customer service experience, with at least 2 years in a healthcare setting.

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Familiarity with healthcare systems, billing, and insurance processes.

• Proficiency in CRM and healthcare management software.

Note : Only shortlisted candidates will be notified