Our client, one of Asia-Pacific's leading organizations is looking for:

Service Desk Manager

Responsibilities

• Lead and manage the daily operations of the IT Service Desk team, ensuring timely and effective resolution of support requests.
• Supervise and mentor a team of helpdesk engineers providing Level 1 and Level 2 support for Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, etc.).
• Implement and maintain ITIL-based processes to improve service delivery and customer satisfaction.
• Monitor service desk performance metrics and generate regular reports for management.
• Act as an escalation point for complex technical issues and ensure prompt resolution.
• Collaborate with other IT teams to ensure seamless end-to-end support and service delivery.
• Maintain documentation, knowledge base articles, and standard operating procedures.

Requirements

• 5 years of experience in IT support, with at least 2 years in a leadership or managerial role.
• Strong knowledge and hands-on experience with Microsoft 365 administration and support.
• Solid understanding of ITIL and ITSM principles and best practices.
• Proven ability to lead and motivate technical teams in a fast-paced environment.
• Excellent communication, problem-solving, and customer service skills.

--------------------------------------------------------------------------------------------------------Interested applicants can also email CV at vimmi@nsearchglobal.com (for faster processing, please state the exact job/position title applied "Service Desk Manager"

Only shortlisted candidates will be notified.

EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982