About Us

Kopiboy.sg is a local F&B company that specialises in fuss-free catering for events, offering delicious hot beverages and light bites in disposable packaging for easy setup and cleanup. We're growing, and we're looking for a dedicated individual to support our daily operations and ensure excellent customer experiences.

Job Description

As our Admin Assistant & Customer Service Executive, you'll play a key role in ensuring smooth operations and positive client experiences. You'll be involved in both backend administrative work and front-facing customer communications.

Your responsibilities will include:

• Responding to customer enquiries via email, WhatsApp, and social media in a timely and professional manner
• Preparing quotations, invoices, order summaries and delivery orders
• Coordinating orders and delivery schedules with the kitchen and logistics team
• Managing daily order processing and updating internal records
• Assisting with basic bookkeeping and data entry
• Handling post-order customer service and feedback
• Supporting ad hoc admin and marketing tasks when required

Requirements

We're looking for someone who is:

• Organised and detail-oriented - able to manage multiple tasks and timelines
• Customer-focused - warm, responsive, and professional in communication
• Independent and proactive - takes initiative and solves problems
• Comfortable with basic tools like Google Sheets, Canva, and Shopify (training can be provided)
• Excellent written and spoken English (Bahasa/Malay or Mandarin is a bonus)
• Prior experience in F&B, e-commerce, admin or customer service is preferred
• Singaporean/PR only

Working Hours & Location

• Monday to Friday, 8:00am - 5:00pm, Sat, 8:00am - 12:00pm (consideration for work flexibility)
• Based in East Singapore (near Eunos)

Perks

• Casual and friendly work environment
• Opportunity to grow with a local brand
• Staff discounts on our yummy drinks
• Training and upskilling opportunities